Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or executing a business contract with SarNit Infotech Pvt. Ltd.("Company", "we", "us", or "our"), you ("Client", "User", or "Customer") explicitly agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy.

These terms constitute a legally binding agreement under the Indian Information Technology Act, 2000 and applicable statutory provisions. If you do not agree with any part of these terms, you must refrain from using our services or accessing our web platforms.

2. Scope of IT & Software Services

SarNit Infotech Pvt. Ltd. provides enterprise software development, modern web applications, native & hybrid mobile apps, UI/UX design, cloud infrastructure setup, SEO/digital marketing, and IT consultancy services.

• Specific project milestones, deliverables, tech stacks, and delivery timelines are defined in individual Statement of Work (SOW) documents or commercial proposals.
• Any feature requests, modifications, or scope additions requested by the client after SOW approval will be subject to a formal Change Order Request (COR) and additional billing.

3. Client Obligations & Content Provision

To ensure timely project execution, the Client agrees to provide accurate project requirements, branding assets, copywriting content, API credentials, and server access credentials in a timely manner.

The Client warrants that all materials, media, domain names, logos, and third-party data provided to SarNit Infotech do not infringe upon any registered trademark, copyright, or intellectual property rights of any third party.

4. Fees, Payment Terms & Taxes

Project fees are billed based on fixed-price milestones or time-and-materials hourly rates as stipulated in the agreed contract.

• Advance Deposit: Projects typically require an upfront non-refundable initial deposit (typically 30% - 50%) prior to project kickoff.
• Invoicing: Invoices are payable within 7 business days from date of issuance.
• Taxes: All quoted prices are exclusive of statutory GST or applicable government taxes unless explicitly stated otherwise.
• Late Payment: Delayed payments exceeding 15 days may incur a 1.5% monthly interest fee and may result in temporary suspension of development work or hosting servers.

5. Intellectual Property & Code Ownership

Upon 100% full payment of all contractual invoices and milestone fees, SarNit Infotech assigns and transfers to the Client full ownership rights to bespoke custom source code, databases, and custom design graphics built specifically for the project.

SarNit Infotech retains ownership of pre-existing core libraries, reusable framework modules, developer toolkits, and open-source packages utilized in constructing the project, granting the Client a perpetual, royalty-free, non-exclusive license to operate the software.

6. Confidentiality & Data Protection

Both parties agree to treat all business strategies, client lists, trade secrets, passwords, and source code as strictly confidential. Neither party shall disclose proprietary information to third parties without prior written consent.

SarNit Infotech complies with applicable data privacy guidelines, including the Digital Personal Data Protection (DPDP) Act.

7. Service Level Agreement (SLA) & Support

SarNit Infotech provides a 90-day warranty period following production release for all custom software projects to rectify any technical bugs or core code defects free of charge.

Ongoing maintenance, third-party software updates, database backups, and server monitoring post-warranty require an active Monthly/Annual Maintenance Agreement (AMC).

8. Warranties & Disclaimers

While we strive for technical excellence, SarNit Infotech does not guarantee that third-party services (such as AWS, Google Cloud, payment gateways, or external APIs) will operate 100% error-free or uninterrupted.

9. Limitation of Liability

To the maximum extent permitted by law, SarNit Infotech Pvt. Ltd., its directors, employees, or agents shall not be liable for any indirect, incidental, punitive, or consequential damages, loss of business revenue, or data loss resulting from server outages, unauthorized third-party hacking, or unapproved code modifications made by third parties.

10. Termination & Cancellation

Either party may terminate an ongoing service contract by providing a 30-day written notice to the other party. Upon termination, the Client shall pay for all work completed up to the date of cancellation.

11. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal disputes or litigation arising out of or related to these terms shall fall under the exclusive jurisdiction of the competent courts in Gorakhpur, Uttar Pradesh, India.

12. Contact Information

For any questions, legal inquiries, or contractual clarifications regarding these Terms & Conditions, please reach out to our legal support team: